For bookings and any information please phone or email our venues directly. We may be busy but we will reply as soon as we can.
Alternatively, use the ‘book’ buttons above to arrange the booking at your chosen venue.
These may help
Can you add my points from my visit to your loyalty card?
Our loyalty scheme is now closed and no longer operating. It has been replaced by our Ideal Collection App but cannot transfer any unused points, sorry for any inconvenience.
I used the app and have been charged £1.01, can you refund this?
When you add card details to the payment method section in the app an authorisation request is made to validate the card details. It should show as a pending transaction and not be fully debited from the account and reverse itself in a few days- similar to a hotel for room charges when you check-in. An alert is at the top of the screen when adding a payment method. Please do let us know if this is still showing as pending after 14 days of your visit.
I want to make a booking, is my dog allowed?
We welcome clean well-behaved dogs to all our sites.
I would like to enquire about hiring Kimbridge Barn for a wedding.
Please email firstname.lastname@example.org, a member of our team will get back to you shortly.
For anything else
Contact our support office
Please contact the venue directly to book or for inquiries. This will ensure you get the quickest response. For anything else please email email@example.com.
Please note our current response time for general information is up to 7 days. We will endeavour to respond as soon as we can!