Let us help you
Contact head office
Please email us at the following addresses.
Accounts – accounts@idealcollection.co.uk
General info – info@idealcollection.co.uk
Marketing – marketingandsales@idealcollection.co.uk
Please note our current response time is up to 7 working days.
Contact the venue direct
If you want to discuss a booking then please contact the site it relates to. This will ensure you get the quickest response.
FAQ’s we think may help you
Our venues remain closed, but you can contact our office and we’ll do our best to get back to you as soon as possible. Please view our FAQ’s before contacting us:
Can you add my points from my visit to your loyalty card?
Our loyalty scheme is now closed and no longer operating. It has been replaced by our Ideal Collection App but cannot transfer any unused points, sorry for any inconvenience.
I used the app and have been charged £1.01, can you refund this?
When you add card details to the payment method section in the app an authorisation request is made to validate the card details. It should show as a pending transaction and not be fully debited from the account and reverse itself in a few days- similar to a hotel for room charges when you check-in. An alert is at the top of the screen when adding a payment method. Please do let us know if this is still showing as pending after 14 days of your visit.
I want to make a booking, is my dog allowed?
We welcome clean well-behaved dogs to all our sites.
I would like to enquire about hiring Kimbridge Barn for a wedding.
Please email events@kimbridgebarn.co.uk, a member of our team will get back to you shortly.
Send us an email
Our Locations
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Kimbridge Barn, Romsey
Kimbridge Barn Kimbridge Romsey Hampshire SO51 0LE Phone: +44 1794 339 444 View More -
The Bugle, Hamble
The Bugle Hamble High Street, Hamble, Hampshire, SO31 4HA Phone: +44 2380 453 000 View More -
The White Horse, Otterbourne
Main Road Otterbourne, Winchester, Hampshire, SO21 2EQ Phone: +44 1962 712830 View More -
The Boat House Café, Swanwick Marina
The Boat House Café, Swanwick Swanwick Marina Swanwick SO31 1ZL Phone: +44 1489 885 745 View More -
The Boat House Café, Chichester Marina
The Boat House Café, Chichester Chichester Marina Chichester West Sussex PO20 7EJ Phone: +44 1243 513 203 View More