Let us help you

Contact head office

Please email us at the following addresses.

Accounts – accounts@idealcollection.co.uk

General info – info@idealcollection.co.uk

Marketing – marketingandsales@idealcollection.co.uk

HR – hr@idealcollection.co.uk

Please note our current response time is up to 7 working days.

Contact the venue direct

If you want to discuss a booking then please contact the site it relates to. This will ensure you get the quickest response.

FAQ’s we think may help you

Our venues remain closed, but you can contact our office and we’ll do our best to get back to you as soon as possible. Please view our FAQ’s before contacting us:

Can you add my points from my visit to your loyalty card? 

Our loyalty scheme is now closed and no longer operating. It has been replaced by our Ideal Collection App but cannot transfer any unused points, sorry for any inconvenience.

I used the app and have been charged £1.01, can you refund this? 

When you add card details to the payment method section in the app an authorisation request is made to validate the card details. It should show as a pending transaction and not be fully debited from the account and reverse itself in a few days- similar to a hotel for room charges when you check-in. An alert is at the top of the screen when adding a payment method. Please do let us know if this is still showing as pending after 14 days of your visit.

I want to make a booking, is my dog allowed?

We welcome clean well-behaved dogs to all our sites.

I would like to enquire about hiring Kimbridge Barn for a wedding. 

Please email events@kimbridgebarn.co.uk, a member of our team will get back to you shortly.

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