1.1 This User Privacy Notice (“Privacy Notice” or “Notice”) was last updated on 2nd March 2018. This Privacy Notice may vary from time to time so please check it regularly.
1.2 This Privacy Notice explains our privacy and information practices for our website and provision of Wi-Fi (together, “Online Services”). This Notice describes the types of information collected, how that information is used and disclosed, and how you can access, amend, or delete your information.
1.3 Ideal Collection (company number 05363147) whose registered office is at Unit L, Building 9, Swanwick Marina, Southampton, SO31 1ZL (“we”, “us” or “our”) is the ‘data controller’ for the personal data we collect. We are registered with the Information Commissioner’s Office with registration number Z9879497.
2 HOW DO WE COLLECT INFORMATION FROM YOU?
2.1 Through our Online Services we collect information about you when you sign up to receive our Online Services, email updates, complete a table booking form, event booking form, complete an “enquiry” or “feedback” form, sign up to our loyalty card, buy a gift card or enter a promotion. Not all of the input fields are mandatory.
2.2 Where we send you information electronically, we do review whether the communication has been opened and whether you have clicked on links in the communication. This is because we want to make sure that our communications are useful for you.
2.3 If you use the Wi-Fi in any of our venues, we will collect personal information from you, such as your name and email address in order to log you on to the Wi-Fi network. Through this Online Service, we may also collect data which shows how often, how long and from which one of our venues you are accessing the Wi-Fi services.
2.4 If you choose to log-in to our Online Services through your own Social Media accounts, we will also have access to data that is shared from your Social Media provider. Information of what personal data is being shared should be provided to you by your Social Media provider.
2.5 We may also collect information from you automatically when you access and use our Online Services, including the time and duration of your visit, the referring URL, the type of device you use and its operating system. We operate cookies on website which process this information. Further details can be found in the section on cookies below.
3 HOW DO WE USE THE INFORMATION WE COLLECT?
3.1 We may use and process the information you have provided for the purposes outlined below as well as for any purposes specified at the time of collection:
a) to fulfil a contract by providing the relevant Online Service or information which you have requested, such as providing access to the Wi-Fi service, or to fulfil your gift card order;
b) to deal with your enquiry;
c) to pursue our business interests to tailor the Online Services so the content you see is relevant to you. For example, we may request your date of birth and some basic interests so that we can provide you with content that we think you will be interested in;
d) to pursue our business interests to collect statistics, responses to any surveys and website traffic patterns;
e) to send you important notices such as communications about changes to this Privacy Notice and any terms and conditions and policies of our Online Services.
3.2 If you consent, we may use your information to contact you via email and SMS marketing with news about our venues and any other information we think may be of interest to you.
3.3 We may also pass on or allow access to your information:
a) to third parties to deliver a service to you, such as processing a gift card or granting you access to WI-FI;
b) to our suppliers where this is necessary for them to provide services and facilities to us, for example:
c) to enable marketing agencies to fulfil advertising campaigns on our behalf;
d) to put your email and preference data in a marketing database that is used to send you email marketing;
e) to collate the responses you have provided through our feedback forms with our survey providers;
f) where we are required to do so by law, court order or other legal process;
g) to deal with any misuse of any Online Services; or in order to enforce or apply our terms and conditions and other agreements with third parties.
4 DATA RETENTION
4.1 We retain the information we collect for as long as necessary to provide the Online Services and any other products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
5 YOUR RIGHTS
5.1 When you use our Online Services and provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this Privacy Notice.
5.2 You have the right to unsubscribe from receiving any marketing information which we send you.
5.3 If our processing of personal data is based on your consent, you have the right to withdraw consent for future processing at any time by contacting us. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason (other than consent) for doing so;
5.4 You have the right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you;
5.5 You have the right to request that we correct your Personal Data if it is not correct or incomplete;
5.7 You have the right to request that we erase your Personal Data in certain circumstances.
5.8 You have the right to lodge a complaint with your Data Protection Authority. This is the Information Commissioner’s Office.
If you wish to opt out of the marketing we sent you, please contact email@example.com.
7 WHAT ARE COOKIES AND HOW DO WE USE THEM?
7.1 When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer or mobile phone. These are known as cookies.
Cookies cannot be used to identify you personally. They are small files which are sent by websites and stored on your device. They collect information about how the website is being used by those accessing it and allow websites to remember information.
7.2 These pieces of information are used to improve services for you through, for example:
enabling a service to recognise your device so you don’t have to give the same information several times during one task;
recognising that you may already have given a username and password so you don’t need to do it for every web page requested;
measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast;
7.4 Most devices will automatically accept all cookies. However, you can change your browser settings so that cookies are refused. Guidance on how to change your settings can be found at the website referred to above or look at the “help” menu of your device. Please be aware however that blocking cookies may hamper the website’s functionality or restrict how much of the website you can access.
7.5 You can manage these small files and learn more about them at www.allaboutcookies.org. There is also a cookies awareness video about how to control cookies on the website stated above.
8 TRANSFERING INFORMATION OVERSEAS
9 LINKS TO OTHER WEBSITE
9.1 This Privacy Notice only applies to the Online Services and websites provided by us. If you link to another website from here, you should remember to read and understand that website’s privacy and cookies policy as well. We are not responsible for any use of your information that is made by other websites. External links do not imply that we endorse or have reviewed such third parties or their privacy practices.
10 CHANGES TO THE PRIVACY & COOKIES POLICY
10.1 This Privacy Notice was last updated on 2nd March 2018. If it is necessary for us to alter the terms of the Privacy Notice, we will post the revised Privacy Notice here. We encourage you to frequently review the Privacy Notice for the latest information on our privacy practices. For any material changes to the Online Services, we will also notify you by email.
11 HOW USERS CAN CONTACT US
11.1 If you have any questions about this Privacy Notice, please contact us at firstname.lastname@example.org.